{"id":18290,"date":"2024-05-08T12:22:44","date_gmt":"2024-05-08T12:22:44","guid":{"rendered":"https:\/\/www.cellutrak.ca\/?page_id=18290"},"modified":"2025-06-09T21:19:56","modified_gmt":"2025-06-09T21:19:56","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/www.cellutrak.ca\/fr\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1599966151005{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(http:\/\/cellutrak.ca\/wp-content\/uploads\/2020\/09\/Company_Banner.jpg?id=296) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbpage-banner\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h1>Politique<\/h1>\n<p>Retour et Remboursement[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1600240823365{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h4>Politique de retour et de remboursement<\/h4>\n<p>Nous appr\u00e9cions votre satisfaction et souhaitons garantir une exp\u00e9rience d&rsquo;achat positive avec Cellutrak. Cette politique de retour et de remboursement d\u00e9crit les termes et conditions de retour et de remboursement d&rsquo;un produit achet\u00e9 sur notre site Web Cellutrak en Am\u00e9rique du Nord. Nous comprenons que des circonstances peuvent survenir dans lesquelles vous devez retourner un produit ou demander un remboursement, et nous sommes l\u00e0 pour vous aider tout au long de ce processus.<\/p>\n<h4>Admissibilit\u00e9 aux retours<\/h4>\n<p>Nous nous effor\u00e7ons de vous fournir des produits de haute qualit\u00e9 qui r\u00e9pondent \u00e0 vos attentes. Si vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, vous pourrez peut-\u00eatre retourner le produit et demander un remboursement. Pour pouvoir b\u00e9n\u00e9ficier d&rsquo;un retour, les conditions suivantes doivent \u00eatre remplies :<\/p>\n<ul>\n<li>Demande en temps opportun \u2013 vous devez lancer le processus de retour dans les 7 jours suivant<br \/>\nla date d&rsquo;achat.<\/li>\n<li>Preuve d&rsquo;achat \u2013 vous devez fournir une preuve d&rsquo;achat valide, telle qu&rsquo;un re\u00e7u de confirmation de<br \/>\ncommande, montrant que le produit a \u00e9t\u00e9 achet\u00e9 sur le site Web.<\/li>\n<li>\u00c9tat du produit \u2013 Le produit doit \u00eatre inutilis\u00e9, en bon \u00e9tat et dans son emballage d&rsquo;origine, avec<br \/>\ntoutes les \u00e9tiquettes, \u00e9tiquettes et accessoires intacts.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Veuillez noter que nous nous r\u00e9servons le droit de rejeter les demandes de retour qui ne r\u00e9pondent pas aux crit\u00e8res d&rsquo;\u00e9ligibilit\u00e9 mentionn\u00e9s ci-dessus. Il est important de consulter les instructions et exigences de retour sp\u00e9cifiques fournies avec votre achat ou de contacter notre \u00e9quipe de support client pour plus de conseils.<\/p>\n<h4>Types de retours<\/h4>\n<p><strong>Produits d\u00e9fectueux ou endommag\u00e9s :<\/strong> Si vous recevez un produit d\u00e9fectueux ou endommag\u00e9, veuillez contacter notre service client dans les 7 jours pour lancer un retour ou un remplacement par remboursement.<\/p>\n<h4>Remboursement et processus de remboursement<\/h4>\n<p>Veuillez noter les directives suivantes concernant les frais de retour et les frais. Veuillez vous assurer que votre num\u00e9ro RMA est visible sur l&#8217;emballage. Vous \u00eates responsable de couvrir les<br \/>\nfrais d&rsquo;exp\u00e9dition de retour, sauf si le retour est d\u00fb \u00e0 des articles d\u00e9fectueux ou endommag\u00e9s. Veuillez utiliser un service de messagerie fiable ou suivre les instructions fournies par l&rsquo;\u00e9quipe de<br \/>\nsupport client lors de l&rsquo;exp\u00e9dition de l&rsquo;article retourn\u00e9.<\/p>\n<p>Assurez-vous que le produit est bien emball\u00e9 dans son emballage d&rsquo;origine, y compris tous les accessoires et la documentation. G\u00e9n\u00e9ralement, les frais d&rsquo;exp\u00e9dition initiaux engag\u00e9s lors de l&rsquo;achat ne seront pas rembours\u00e9s, sauf indication contraire dans notre politique de remboursement.<\/p>\n<p>Inspectez bien l&rsquo;article retourn\u00e9 pour vous assurer qu&rsquo;il r\u00e9pond \u00e0 nos crit\u00e8res d&rsquo;\u00e9ligibilit\u00e9 pour les retours. Les remboursements \u00e9ligibles seront trait\u00e9s dans les 30 jours ouvrables.<\/p>\n<h4>Coordonn\u00e9es<\/h4>\n<p>Veuillez nous contacter \u00e0 <a href=\"mailto:support@cellutrak.ca\" target=\"_blank\" rel=\"noopener\">support@cellutrak.ca<\/a> ou au 1-888-901-8725 poste 282 pour plus d&rsquo;informations et pour recevoir un num\u00e9ro RMA..[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1599966151005{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(http:\/\/cellutrak.ca\/wp-content\/uploads\/2020\/09\/Company_Banner.jpg?id=296) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbpage-banner\u00a0\u00bb][vc_column][vc_column_text] Politique Retour et Remboursement[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1600240823365{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_column_text] Politique de retour&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18290","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de retour et de remboursement \u2013 Cellutrak<\/title>\n<meta name=\"description\" content=\"Consultez la politique de retour et de remboursement de Cellutrak. 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